FLORANYXIS Money Back Guarantee Policy

At FLORANYXIS, we strive to ensure that all our customers are completely satisfied with their purchases. Our Money Back Guarantee policy is designed to give you peace of mind when shopping with us. Please read the policy carefully to understand your rights and how to proceed with a return or refund.

Eligibility for Refund

• Products must be returned within 30 days of the purchase date.
• The item must be in its original condition, unused, and in the original packaging.
• Proof of purchase is required to process any return and refund.

Non-Refundable Items

The following items are not eligible for refund:

• Gift cards
• Custom or personalized orders
• Perishable goods such as flowers that have been used or are not in their original condition

Process for Returns and Refunds

1. Contact our customer service team at support@floranyxis.com to initiate a return.
2. Once your return is approved, you will receive instructions on how to send the item back to us.
3. Returns must be shipped at the customer's expense. We recommend using a trackable shipping service.
4. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
5. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you wish to exchange your product, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the order at support@floranyxis.com. We will arrange a replacement or refund for the affected items at no additional cost to you.

Contact Us

If you have any questions or need further assistance with your return or refund, please contact our support team at:

Email: support@floranyxis.com

Phone: +1 (555) 123-4567

Address: 123 Blossom Lane, Hortville, FL 56789

Our team is here to help you Monday through Friday, 9:00 AM to 5:00 PM EST.